Privacy policy

Welcome to Trust Me. We value your trust, and protecting your personal information is our top priority. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Trust Me mobile application, website, and related services.

1. Who We Are

Trust Me is an AI-powered psychological support tool designed to help users improve emotional awareness and mental well-being through intelligent voice and text interactions, emotion tracking, and personalized practices.

2. Information We Collect

We collect the following types of data:

a. Personal Information

• Name, email address (if you create an account or contact us)
• Payment information (handled securely via third-party providers)

b. Emotional and Behavioral Data

• Voice or text inputs during sessions with the AI
• Emotional patterns, user-selected moods, and interaction history

c. Technical Information

• Device type, browser, IP address, app usage data, and crash logs

We do not collect personally identifiable health records unless explicitly provided by the user for self-reflection or practice tracking.

3. How We Use Your Information

Your data is used solely to:

• Provide emotional tracking and personalized recommendations
• Improve AI responses and app performance
• Send relevant updates (only if opted in)
• Ensure platform safety and compliance

We do not sell, rent, or share your personal data with advertisers or third parties for marketing purposes.

4. How We Protect Your Data

We use industry-standard encryption, secure data storage, and anonymization techniques to protect your information.

All sensitive user inputs (voice/text sessions) are encrypted both in transit and at rest. Emotional analysis is handled by our AI with a focus on privacy and confidentiality.

5. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your data
• Correct or delete your data
• Withdraw consent or deactivate your account
• Request data portability (e.g., under GDPR)

To exercise these rights, please contact us at info@gettrustme.com

6. Third-Party Services

We use third-party providers for payment processing, analytics, and secure cloud infrastructure (e.g., Stripe, AWS, Google Firebase). These services are compliant with GDPR, CCPA, and other data protection laws.

7. Cookies & Tracking

Our website uses cookies and local storage to:

• Improve user experience
• Track aggregated analytics
• Store login sessions

You can manage cookie preferences in your browser settings.

8. Children’s Privacy

Trust Me is not intended for use by children under the age of 16. We do not knowingly collect personal information from minors. If we discover such data has been provided, we will delete it promptly.

9. Data Retention

We retain anonymized emotional data to improve the product, unless you request deletion. Account-related data is stored for as long as your account is active or as needed for legal compliance.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, if significant, we will notify users via email or in-app.

11. Contact Us

For any questions or concerns about this Privacy Policy or your data info@gettrustme.com

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